Privacy Policy

Introduction

Avenhood (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit avenhood.com or place an order with us.

Information We Collect

We may collect the following information:

• Name and contact details (email address, phone number)
• Delivery and billing address
• Payment information (processed securely by Stripe — we do not store card details)
• Order history and correspondence
• Technical data (IP address, browser type, pages visited) collected via cookies

How We Use Your Information

• To process and fulfil your orders
• To send order confirmations and delivery updates
• To respond to enquiries and provide customer support
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your data on the following bases under the UK GDPR:

• Contract: To fulfil orders and provide services you have requested
• Legitimate interest: To improve our products and services
• Legal obligation: To comply with tax, accounting, and regulatory requirements
• Consent: Where you have opted in to marketing communications

Data Sharing

We share your data only with:

• Payment processors (Stripe) for secure payment handling
• Delivery partners for order fulfilment
• Hosting providers (Vercel, Supabase) for website operation

We never sell your personal data to third parties.

Data Retention

We retain order data for 6 years to comply with UK tax regulations. Contact enquiries are retained for 2 years. You may request deletion of your data at any time, subject to our legal obligations.

Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Lodge a complaint with the Information Commissioner's Office (ICO)

Security

We use industry-standard security measures including SSL/TLS encryption, secure hosting, and strict access controls. Payment data is handled entirely by Stripe and is never stored on our servers.

Contact

For privacy-related enquiries, please email hello@avenhood.com.