Delivery Policy

Delivery Area

We deliver to all addresses within the United Kingdom (England, Scotland, Wales, and Northern Ireland). We do not currently offer international shipping.

Delivery Times

Most orders are delivered within 2–4 weeks of order confirmation. Delivery times vary depending on the product and your location. You will receive an estimated delivery window in your order confirmation email.

For remote locations (Scottish Highlands, Northern Ireland, Channel Islands, Isle of Man), deliveries may take longer. We will contact you if additional time is required.

Delivery Service

All Avenhood products are delivered by specialist furniture couriers. Our standard service includes:

• Two-person delivery to your room of choice (ground floor)
• Unpacking and removal of all packaging materials
• Basic inspection upon delivery

For upper-floor delivery or specific placement requirements, please contact us in advance to discuss options.

Delivery Cost

Delivery costs are calculated at checkout based on your delivery address and the items in your order. Where applicable, free delivery promotions will be applied automatically.

Scheduling

Once your order is ready for dispatch, our delivery partner will contact you to arrange a convenient delivery date. We offer weekday delivery as standard, with weekend options available in some areas.

Failed Delivery

If you are unavailable on the scheduled delivery date, the courier will attempt to rearrange delivery. Repeated failed deliveries may result in the order being returned to us, and re-delivery charges may apply.

Damage During Delivery

Please inspect your item upon delivery. If you notice any damage, please note it on the delivery paperwork and contact us within 48 hours at hello@avenhood.com with photographs. We will arrange a replacement at no cost to you.